The Redwood Method Of IT Support: 

Managed IT Service Providers have become the preferred method of support for companies of every size.  Each employee spends an average of 22 minutes per day or more dealing with IT-related issues. That adds up to lost productivity from your staff! With unlimited IT support, proactive maintenance, and avid monitoring from Redwood Technologies, we’re able to detect issues before an employee needs to recover data or experience downtime.

The Redwood Approach:

Rather than just another IT Support Company, Redwood Technologies will become a partner that helps your business run smoothly so you can focus on what’s important to you.  We take the time to understand your business, whether its small-to-medium size or enterprise. No matter how simple or complex your IT environment, we provide you a range of services targeted to your unique needs.  Our approach to Managed Support is broken down into three areas:

computer keyboard with return key in red with "help!" text on it

Planning

We begin every relationship with an audit to understand your current environment. Once we complete the audit, we present you with a document outlining our findings and recommendations for addressing gaps and risks. 

  • Assigned executive sponsor 
  • Assigned technical account manager 
  • Initial network audit, analysis and recommendations 
  • Regular strategy meetings 

Execution

All the planning in the world won’t help you if you don’t have a solid foundation. Redwood Technologies will work to maintain and tune your systems to keep everything running smoothly. 

  • Infrastructure management 
  • Proactive system and software maintenance 
  • Networking – local and remote support 
  • Critical hardware, service and system monitoring
  • Cyber Security monitoring 

People

Relationships are our top priority. You will be assigned a dedicated Redwood Account Coordinator who will act as your primary point person. You’ll also be supported by an experienced team of systems engineers and network professionals who provide 24/7 onsite and remote support. 

  • Assigned account specialist 
  • Ongoing account management 
  • Help Desk 
  • Remote/onsite break/fix support 

Our Services Include: 

  • 24 X 7 Help Desk Support

  • Managed IT Plan For Servers and Workstations

  • Workstation Upgrades

  • Operating System Migrations

  • Managed Backups

  • Proactive Monitoring And Maintenance

  • Legacy System Support

  • Remote Training

  • Cyber Security

  • IT Outsourcing

  • Staff Augmentation

  • Vendor Support

 Redwood Supported Industries: 

  • Healthcare

  • Manufacturing

  • Accounting

  • Construction

  • Non-Profit

  • Law Firms

  • Real Estate

Support staff assisting clients with supervisor assisting.